Stuck somewhere? Tell us
A question before you buy, a connection that will not come up, or anything behaving differently than you expected — write to us on whichever channel suits you. Saying up front which device you are on and which method you are using gets you an answer in one reply instead of three.
- Real people answer
- Step-by-step guides for every device
- Your browsing is never logged
Which way suits you
Whichever is easiest. They all reach the same team.
Telegram admin
@b4vpn_admin
The quickest route when you are mid-setup and something will not go through. Send a screenshot too — it usually saves a round trip.
Start a chatSupport email
[email protected]
Better for the longer things: billing, renewals, or a problem that needs explaining properly.
Send an emailOpen a ticket
For anything that runs over several messages and is better off with a record you can come back to.
Open a ticketTelegram bot
@officialb4vpnbot
Automatic answers to the questions that come up most often, without waiting in a queue.
Open the bot
Service news
Outages, new connection methods and updates are posted here. For anything about your own account, use one of the channels above.
Or write to us here
Four fields. The more specific the last one, the faster this goes.
The quick answers
The handful of things that resolve most of what reaches us. Worth thirty seconds first.
Try a second method, or a different b4vpn location. If the second one connects, your account is fine and the network you are on was blocking the first. That single test saves the most time on both sides.
Your device and operating system, the method you are using, and the exact step where it stops. If there is an error on screen, a screenshot usually answers the next three questions at once.
The guide centre has a step-by-step walkthrough for every device and method, along with the five problems that account for most failed setups.
Plans and prices are on the plans page. A plan runs to the end of the period you paid for and does not roll into a longer one on its own.
The fuller FAQ is on the home page, and setup troubleshooting is in the guide centre. If neither covers it, message us on any channel above.
No question is too small
If something is not working the way you expected, that on its own is reason enough to write. We would rather answer early than have you give up on it.